Refund Policy

Overview

We want every client to be happy with their project. This policy explains how deposits, payments and refunds work for Elevatex Digital projects.

Deposits

Projects usually begin with an upfront deposit. This deposit secures your place in our schedule and covers initial design and discovery work — it is non-refundable once work has started, since it compensates time already spent on your project.

Cancellations Before Work Begins

If you cancel before any design or development work has started, you're eligible for a full refund of your deposit, minus any payment processing fees already incurred.

Cancellations After Work Begins

If a project is cancelled after work has started, you'll be billed for the work completed up to that point. Any amount paid beyond the value of completed work will be refunded; amounts already earned through completed work are non-refundable.

Completed & Delivered Projects

Once a website, brand asset, or marketing campaign has been delivered, approved and handed over, it is considered complete and is not eligible for a refund. We do offer revisions within the scope agreed at the start of the project — see our Terms of Service.

Non-Refundable Items

• Domain names, hosting or third-party subscriptions purchased on your behalf
• Custom work already delivered and approved
• Ad spend already used in a paid advertising campaign

Timeline for Refunds

Approved refunds are processed within 7–10 business days to the original payment method.

How to Request a Refund

Contact us directly with your project details and the reason for your request. We'll review it and get back to you within 2 business days.

Contact Us

Reach out at elevatexdigital@zohomail.in or WhatsApp for any refund-related questions.